Privacy Policy for Garu.co.in

Last Updated: 21-02-2026

Garu.co.in is operated by Garu Innovation Limited (“Garu”, “we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile application, and services.

By using Garu, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information when you use Garu:

a. Personal Information

When you create an account, place an order, or contact us, we may collect:

• Name

• Phone number

• Email address

• Delivery address

• Billing details

• Account login details

b. Order & Transaction Information

• Items ordered

• Order history

• Payment method (processed securely via payment partners)

• Delivery details

We do not store full card or UPI credentials on our servers.

c. Seller Information

If you register as a seller/home chef/artisan, we may collect:

• Business or kitchen details

• Bank details for payouts

• Identity verification documents

• Product listings and pricing

d. Device & Usage Data

We automatically collect certain information:

• IP address

• Device type

• Browser type

• Location (approximate)

• App usage behavior

• Pages visited

e. Cookies & Tracking

We use cookies and similar technologies to:

• Improve user experience

• Remember preferences

• Analyze traffic

• Provide relevant offers

You can disable cookies in your browser settings.

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2. How We Use Your Information

We use your information to:

• Create and manage your account

• Process orders and payments

• Enable sellers to fulfill orders

• Provide delivery services

• Improve platform performance

• Provide customer support

• Send order updates and notifications

• Send promotional offers (you can opt out anytime)

• Prevent fraud and misuse

• Comply with legal requirements

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3. How We Share Information

We do not sell your personal data.

We may share information with:

a. Sellers & Delivery Partners

To fulfill orders, we share necessary details like:

• Name

• Phone number

• Delivery address

• Order details

b. Service Providers

We may share data with trusted partners such as:

• Payment gateways

• Logistics partners

• Cloud hosting providers

• Analytics providers

These partners are required to keep your data secure.

c. Legal Compliance

We may disclose information if required:

• By law

• Court order

• Government authority

• To prevent fraud or harm

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4. Data Security

We use reasonable technical and organizational security measures to protect your data.
However, no online platform can guarantee 100% security.

You are responsible for:

• Keeping your login details secure

• Not sharing OTPs/passwords

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5. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Maintain legal records

• Resolve disputes

• Prevent fraud

You may request deletion of your account at any time.

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6. Your Rights

You have the right to:

• Access your data

• Update or correct your data

• Request deletion

• Opt-out of marketing communications

To request this, contact us at: support@garu.co.in

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7. Third-Party Links

Garu may contain links to third-party websites or services.
We are not responsible for their privacy practices.

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8. Children’s Privacy

Garu is not intended for users under 18 years of age.
We do not knowingly collect data from minors.

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9. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised date.

Continued use of Garu means you accept the updated policy.

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10. Contact Us

Garu Innovation Limited
Website: https://garu.co.in
Email: support@garu.co.in