Terms and Conditions for GaRu Innovations Pvt Ltd

Terms and Conditions for Garu Innovation Limited

Last Updated: 21 February 2026

Welcome to Garu.co.in, owned and operated by Garu Innovation Limited ("Garu", "Company", "we", "our", or "us").

By accessing or using our website, mobile application, or services (collectively, the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use our Platform.

1. Acceptance of Terms

By accessing, browsing, registering, or using the Platform, you confirm that:

You have read, understood, and agreed to these Terms

You are legally capable of entering into a binding agreement

You are at least 18 years of age

Your use of the Platform is also subject to our separate Privacy Policy.

2. About the Platform

Garu is an online technology platform that connects customers with independent sellers, including:

Home chefs offering homemade food

Local producers and farmers offering locally produced goods

Artisans offering handmade products

Sellers offering locally sourced and quick commerce items

Garu acts solely as an intermediary and facilitator.

Garu does not directly manufacture, prepare, own, or control the products listed by independent sellers unless explicitly stated.

3. User Responsibilities

By using the Platform, you agree that you will:

Provide accurate and truthful information

Use the Platform only for lawful purposes

Not misuse, damage, or interfere with the Platform

Not attempt unauthorized access to any part of the Platform

You must not introduce viruses, trojans, worms, or other malicious material.

4. User Accounts

To access certain services, you may be required to create an account.

You agree to:

Keep your login credentials confidential

Accept responsibility for activities under your account

Immediately notify us of any unauthorized access

Garu reserves the right to suspend or terminate accounts for misuse, fraud, or violation of Terms.

5. Orders and Services

When you place an order through Garu:

You agree to pay the full amount displayed

Orders are subject to acceptance by the seller

Garu facilitates order processing and delivery

Garu reserves the right to cancel orders due to:

Seller unavailability

Incorrect pricing

Suspected fraudulent activity

6. Homemade Food Disclaimer

Homemade food products available on Garu are prepared by independent home chefs.

By ordering homemade food, you acknowledge that:

Food is prepared in home kitchens

Garu does not control kitchen conditions

Garu does not guarantee taste or personal preference

Customers are responsible for checking ingredients and informing sellers of allergies.

7. Seller Responsibility

Independent sellers are solely responsible for:

Product quality

Hygiene and safety

Product descriptions

Compliance with applicable laws

Garu does not guarantee seller products.

8. Delivery and Shipping

Delivery and shipping timelines depend on:

Seller availability

Delivery location

Logistics conditions

Delays may occur due to circumstances beyond our control.

Garu shall not be held liable for such delays.

9. Intellectual Property

All content on the Platform, including:

Logos

Text

Graphics

Images

Software

is the property of Garu Innovation Limited and protected under applicable intellectual property laws.

You may not reproduce, copy, or use any content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Garu shall not be liable for:

Seller product quality issues

Food allergies or reactions

Delivery delays beyond reasonable control

Any direct or indirect losses arising from use of the Platform

Use of the Platform is at your own risk.

11. Third-Party Links

The Platform may contain links to third-party websites.

Garu does not control or endorse such websites and is not responsible for their content.

12. Changes to Terms

We reserve the right to update these Terms at any time.

Changes will be effective upon posting on the Platform.

Continued use of the Platform constitutes acceptance of updated Terms.

13. Termination

Garu reserves the right to suspend or terminate access to the Platform:

For violation of these Terms

For security reasons

For legal compliance

14. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts in:

Raipur, Chhattisgarh, India

15. Contact Information

GaRu Innovations Pvt Ltd
Avinash New County, Sector 30
Naya Raipur, Raipur CG
Email: corporate@garu.co.in
Phone: 93542 54605

By using our website, you agree to these Terms and Conditions.